Hotline
Upon client request, the company’s service team holds consultations by telephone any time and even around the clock.
BASIC
Monday to Friday from 7:30 a.m. to 4:30 p.m.
(Central European Time)
ADVANCED
Monday to Friday from 6 a.m. to 8 p.m.
(Central European Time)
PREMIUM
Around the clock:
24 hours a day / 7 days a week / 365 days a year
| Any time |
| Minimum waiting time and maximum availability |
| Advice and support by telephone |
| You may ask questions in either |
| You may ask questions in either German or English. |
Hotline: +49 2543 9310 99
Additional equipment
With additional equipment, you can adapt the capacity of your Dornieden unit to your manufacturing requirements.
We are happy to advise you regarding the upgrading of your specific units so that they fully meet your growing manufacturing needs.
| Individual solutions |
| Increased unit capacity |
| Optimized safety requirements |
| Advanced technology |
| Reliable products thanks to original Dornieden parts |
Servicing of original parts
The high quality and precision of the Dornieden units is reflected in the quality of the original parts.
Our proven logistics process guarantees the replacement of worn-out parts or components as soon as possible.
Thanks to our well-organized technical service, you can avoid the downtime of your machinery and equipment.
| Worldwide shipping |
| Original Dornieden parts of reliable quality |
| Original parts packages tailored to you |
| Easy installation and assembly |
Equipment checkup
An equipment checkup is needed to take timely measures and avoid unnecessary risks. This especially applies to machines and systems that operate around the clock.
By prior arrangement, our service engineer will visit your company, inspect your equipment, and issue an updated report concerning equipment operation.
| Preventative equipment inspection |
| Detailed engineering report |
| Consultations about optimizing manufacturing capacities |
Training
Qualified staff – this is the first step towards the successful use of your facilities and machines.
Our engineers will conduct hands-on training regarding the Dornieden unit right at your company’s workplace.
| Start-up support from our engineers |
| Technical servicing according to schedule |
| Individual training programs |
| Intensive preparation and training of your staff |
| Rapid integration of your new systems into your production line |
Remote maintenance
A remote maintenance engineer can obtain current data about the status of the units and, depending on the selected service level, check the relevant values.
Online connections enable Dornieden's engineers to conduct a rapid analysis and diagnose the settings of your units.
With this information, a maintenance engineer will be able to give recommendations for eliminating any particular problems.
| Worldwide availability |
| Instant contact |
| Immediate help |
| Analysis and diagnosis from our experts |
| Software upgrades without downtime |
| Direct maintenance staff support during installation |
| Control over currently operating units |